Store Policy
Clear expectations for returns, replacements, cancellations, and refunds.
Before You Order
Fine-art prints may be produced specifically for each order. This policy explains how damaged, defective, incorrect, cancelled, and change-of-mind orders are handled.
Many fine-art prints are produced specifically for an order. Because of that, change-of-mind returns may not be available once production has begun. Product-specific return eligibility, if different, will be stated on the product page.
If your print arrives damaged or has a manufacturing defect, contact me as soon as possible after delivery. Please keep the original packaging and include clear photographs of the artwork, packaging, and shipping label so the issue can be documented.
If you receive the wrong photograph, size, finish, or another item that does not match your order, contact me promptly. Once the issue is confirmed, I will work with you on the appropriate replacement or refund.
Unless otherwise stated on a product page, made-to-order prints are generally not eligible for return or exchange solely because you changed your mind, selected the wrong size, or no longer want the item after production has begun. Please review product details carefully before ordering.
If you need to cancel an order, contact me as soon as possible. If production has not started, I will make a reasonable effort to cancel the order. Once production or fulfillment has begun, cancellation may no longer be possible.
When a refund is approved, it will generally be issued to the original payment method. Processing time can vary depending on the payment provider or financial institution. Any shipping-cost treatment will depend on the reason for the refund and the circumstances of the order.
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